Terms of service

Terms and Conditions

1. Introduction

These Terms and Conditions apply to the use of this website and to all purchases made through it.

This website is operated by Camden London (Atlas Digital). Throughout the website, the terms “we”, “us”, “our”, and “the company” refer to Camden London.

By accessing this website or purchasing products from our store, you agree to be bound by these Terms and Conditions, as well as any policies referenced on this website.

These terms apply to all visitors of the website, including customers, browsers, merchants, vendors, and contributors of content.

If you do not agree with any part of these Terms and Conditions, you should not access the website or use our services.

We may update or modify these Terms from time to time. Any updates will be published on this page. Continued use of the website after changes are posted means that you accept those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services online.

2. Eligibility to Use Our Website

By using this website, you confirm that you are at least the legal age of majority in your country or region of residence, or that you have obtained permission from a parent or guardian for any minor using this site.

You may not use our website or products for unlawful or unauthorised purposes. Additionally, you agree not to violate any applicable laws while using our services, including copyright and intellectual property laws.

The transmission of malicious code, viruses, or any harmful software through our website is strictly prohibited.

Any violation of these Terms may result in immediate suspension or termination of your access to our services.

3. Service Availability

We reserve the right to refuse service to anyone at any time and for any reason.

Certain content you provide (excluding payment information) may be transferred across various networks and adjusted to meet technical requirements of connected devices or systems.

All payment information is encrypted during transmission through secure payment systems.

You agree not to copy, reproduce, sell, resell, or exploit any portion of our services, website content, or contact information without our prior written consent.

The section headings used in these Terms are provided for convenience and do not affect the interpretation of the Terms.

4. Definitions

Within these Terms and Conditions, the following definitions apply:

Cooling-off period
The time period during which a consumer may exercise the right to withdraw from a purchase.

Consumer
A natural person who purchases products for personal use and not for business purposes.

Duration transaction
An agreement relating to a series of products or services delivered over time.

Durable medium
Any method that allows information to be stored and reproduced unchanged for future reference.

Right of withdrawal
The legal right of a consumer to cancel a distance contract within the cooling-off period.

Entrepreneur
The business entity offering products or services through distance selling.

Distance contract
An agreement concluded exclusively through remote communication methods such as online platforms.

Means of distance communication
Methods that allow a contract to be concluded without the consumer and company being physically present together.

5. Business Information

Company Name: Camden London (Atlas Digital)
Chamber of Commerce (KVK): 99904624

Business Address:
Wijde Begijnestraat 112
3512AX Utrecht
Utrecht, Netherlands

Contact Details

Email: info@camden-london.com
Phone: +31644822436
Customer Service: info@camden-london.com

6. Applicability of These Terms

These Terms and Conditions apply to every offer made on our website and to every agreement concluded between Camden London and the consumer.

Before completing a purchase, customers have the opportunity to review these Terms and Conditions. If this is not reasonably possible, we will indicate where the Terms can be viewed and provide them free of charge upon request.

If the agreement is concluded electronically, these Terms may also be provided in digital format so they can be stored on a durable medium.

If additional product or service conditions apply, those conditions will apply alongside these Terms. In case of conflict, the provision most favourable to the consumer will prevail.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Any situations not explicitly addressed in these Terms will be interpreted in accordance with the spirit and purpose of these Terms.

7. Product Offers and Information

All product offers displayed on our website are non-binding and may be modified at any time.

Product descriptions are provided as accurately as possible to allow customers to properly evaluate the items before purchase.

Images and product details are intended to represent the product as closely as possible. However, minor differences such as colour variations may occur due to lighting conditions or screen settings.

Obvious errors or mistakes in product listings do not bind Camden London.

Each offer includes clear information about:

product pricing

applicable shipping costs

payment methods

delivery procedures

withdrawal rights where applicable

the validity period of offers

Price Information

Orders delivered to the United Kingdom

All orders shipped to the United Kingdom are delivered Delivered Duty Paid (DDP). This means UK VAT and any applicable import duties are included in the displayed price. Customers will not be required to pay additional customs fees upon delivery.

Orders shipped to other countries

Prices for other destinations do not include import taxes or customs clearance charges. Any such costs are the responsibility of the customer and may be collected by the courier upon delivery.

8. Delivery Issues

If a shipment cannot be delivered due to reasons attributable to the customer — such as providing an incorrect or incomplete delivery address, refusing delivery, or failing to collect the parcel — the shipment may be returned to us.

In such cases, the actual return shipping costs and any carrier fees may be deducted from the refund amount.

This deduction will only apply when the failed delivery is caused by the customer.

If the delivery failure results from an error by Camden London, the shipping carrier, or circumstances outside the customer’s control, no deduction will be applied.