Privacy Policy

Who We Are

This website is operated by Camden London (Atlas Digital). Throughout the website, the terms “we”, “us”, and “our” refer to Camden London.

Camden London (Atlas Digital) is responsible for the processing of personal data collected through this website and acts as the data controller for the information you provide.

Protecting your privacy is important to us. This Privacy Policy explains what information we collect, how it is used, and the rights you have regarding your personal data.

By using our website, you acknowledge and accept the practices described in this policy.

Camden London respects the privacy of every visitor and ensures that personal information is treated with care, confidentiality, and in accordance with applicable data protection regulations.

Information We Collect When You Use Our Services

When you place an order, create an account, or interact with our services, we may request certain personal information. This may include:

Full name

Billing and shipping address

Email address

Phone number

Order details and transaction information

This information is collected to process orders, deliver products, and provide customer support.

Your data is securely processed and stored through our e-commerce platform and trusted service providers.

Camden London does not store credit card information on its own servers. All payments are processed securely through Shopify Payments and other PCI-DSS compliant payment gateways.

Customer Communication

When you contact us, for example through email, we may keep a record of your message and contact details so we can properly respond to your request.

This information is stored securely and used solely for customer service purposes. It will not be combined with other personal data unless necessary to resolve your inquiry.

Cookies and Website Tracking

Our website uses cookies to improve functionality and understand how visitors interact with the site.

Cookies are small text files stored on your device that collect standard internet log information and visitor behaviour data.

These cookies help us:

Analyse website traffic and usage

Improve website functionality and performance

Enhance the browsing experience

You can manage or disable cookies through your browser settings or via our cookie consent banner.

We do not use cookies to collect personally identifiable information without consent.

How We Use Your Data

The personal information we collect is used only for specific operational purposes, including:

Processing and delivering orders

Providing customer support

Improving our website and services

Preventing fraud and maintaining website security

Complying with legal obligations

Your information will never be used for unrelated purposes unless you have explicitly agreed to it.

Legal Grounds for Processing Personal Data

Camden London processes personal data based on the following legal bases:

Contractual necessity – to process and deliver orders placed on our website
Legal obligation – to comply with tax, accounting, and regulatory requirements
Legitimate interests – to improve services, maintain security, and prevent fraudulent activity
Consent – where you have opted in to receive marketing communications

External Service Providers

Partners That Help Us Operate

To run our business effectively, we may share limited information with trusted service providers. These include:

Shopify (website platform and hosting)

Payment providers such as Shopify Payments

Logistics and shipping partners

Customer service and communication software

These partners process data only when necessary to deliver their services and are required to comply with applicable data protection laws such as GDPR.

Employees and partners handling personal data are bound by confidentiality agreements.

How Long We Keep Your Data

Personal data is stored only for as long as necessary to provide services and meet legal obligations.

Typical retention periods include:

• Order and payment records: retained for up to 7 years for tax and accounting compliance

• Customer service communications: stored for up to 2 years after the last interaction unless deletion is requested earlier

You may request deletion of your personal data at any time.

Your Privacy Rights

Depending on applicable data protection laws, you have the right to:

Access the personal data we hold about you

Request corrections to inaccurate or incomplete information

Request deletion of your personal data

Object to certain types of processing

Request a copy of the data we store about you

Requests regarding your personal data can be submitted through our contact details below.

Updates to This Privacy Policy

Camden London may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

We recommend reviewing this page periodically to stay informed about how your personal information is handled.

Contact Details

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us.

Company Name: Camden London (Atlas Digital)
Chamber of Commerce (KVK): 99904624

Business Address:
Wijde Begijnestraat 112
3512AX Utrecht
Utrecht, Netherlands

Email: info@camden-london.com
Phone: +31644822436

Customer Service: info@camden-london.com

Customer service hours:
Monday – Saturday
09:00 – 17:00 (GMT)

Response time:
Our support team aims to respond within 24 hours.