Shipping policy

Shipping Policy

Order Processing Information

Orders placed through Camden London are processed within 1–2 business days (Monday–Friday) after the order has been confirmed.

Orders submitted after 15:00 GMT will be processed on the next business day.

Once an order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking details.

Estimated Delivery Time

After dispatch, orders shipped to the United Kingdom are typically delivered within 6–10 business days.

Delivery times may vary depending on the shipping route, carrier availability, and seasonal demand.

Tracking information will be provided once the parcel has been shipped so you can monitor the delivery progress.

Taxes and Import Duties

All product prices include applicable taxes where required by law.

Orders shipped to the United Kingdom are delivered using Delivered Duty Paid (DDP) shipping. This means that any applicable import duties and VAT are handled before delivery.

Customers will therefore not be required to pay additional customs fees or import charges upon delivery.

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number.

This tracking number allows you to follow the shipment and view delivery updates through our tracking system.

Shipping Costs

Camden London offers free shipping on all orders within the United Kingdom.

There are no hidden delivery charges for UK customers.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control. These may include:

weather conditions

customs processing

carrier disruptions

peak shipping periods

If your order has not arrived within the expected timeframe, please allow an additional 3 business days before contacting our support team.

Order Cancellation

If you wish to cancel your order, please contact our support team as soon as possible.

Orders can only be cancelled before they have been processed or dispatched.

For cancellation requests, please email:
info@camden-london.com

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 24 hours of receiving your package.

Please include:

your order number

a short description of the issue

photos of the product

Our support team will review the issue and arrange an appropriate solution, such as a replacement or refund.

Delivery Failures or Address Errors

If a parcel cannot be delivered and is returned due to an incorrect address, refusal of delivery, or failure to collect the package, the order may be returned to our facility.

In such cases, the refund will include the product value minus any outbound shipping costs and return-to-sender fees charged by the carrier.

Customers may request a re-shipment of the order, which will be arranged once the additional shipping cost has been paid.